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What is your return policy?Returns and Exchanges are not accepted. However, I want you to be as pleased with your crystal grid kit as I was making it for you. Any questions or concerns, please let me know and I will be more than happy to help. If your order is yet to be shipped and you would like to add items or switch out one of your items for another please contact us as soon as possible on the email address listed above or via our contact us page. We are able to edit your order prior to shipping and invoice for any price differences.
How much is shipping?I offer a flat rate shipping discount based on package weight. For shipping within Canada and the US the current shipping rates are as follows: Up to 1.5 kg $20 Canadian 1.5 - 2.2 kg $40 Canadian Free Shipping on orders over $250.
How long will it take for my order to arrive?Current turn- around time for processing orders is 1 business day. All orders are shipped via Canada Post with tracking when available. Transit times will vary depending on your location, but you should be able to track your package as it is on it's way to you.
What payment methods do you accept?We offer a variety of payment methods to suit everyone. These include Visa, Mastercard, American Express, Discover, Paypal and etransfers (for those located in Canada).
Do you offer wholesale?If you are interested in buying my products wholesale to offer in your retail store please contact me @ firstname.lastname@example.org
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